Integrated into your operations
Built to fit into
how your operation
already runs.
Most voice AI projects fail because they create a second operation. A separate tool, separate workflows, separate data. Your team ends up managing AI instead of running their floor.
SpiraLink works
the opposite
way.
We connect to your CRM, your ticketing system, your telephony. The AI operates inside the tools your agents already use. Not beside them.
Connected to your systems. Not running next to them.
The voice agent reads and writes to your CRM, triggers actions in your ticketing system, and routes through your existing telephony. It works where your agents work.
One system. Same rules for AI and humans.
AI follows the same routing, escalation, and handling rules your team already operates by. No separate logic. No parallel process.
When a human takes over, nothing changes for them. Same screen, same tools, same workflow. AI never adds a step.
Designed for
operational control
Your operations team decides:
Nothing is hardcoded or opaque.
The system is configured around your support rules, not generic defaults. You see how it works. You control how it behaves.
No extra workload for your team
AI runs in the background. Your agents don't manage it.
There is no need for agents to:
It reduces complexity. It doesn't add to it.
What this means for daily operations
This is what your floor looks like when AI is actually integrated.
Teams gain:
Volume goes up. Complexity doesn't.